Privacy Policy
This Privacy Policy describes how Techtronyx, Inc. ("Techtronyx", "we", "us", or "our") collects, uses, and shares information about you when you visit our website, contact us, or use our DevOps As a Service offering (collectively, the "Services"). By using the Services, you agree to the practices described in this policy.
Information We Collect
We collect information that you provide directly to us, information we collect automatically when you use the Services, and information from third parties. Categories of information include:
- Contact details you submit through our forms (name, email address, company name)
- Messages, enquiries, and attachments you send to us
- Technical information such as IP address, browser type, device information, and referring URLs
- Usage data including pages viewed, time spent on the site, and interactions with site features
- Account and billing information for clients engaged with our Services
How We Use Your Information
We use the information we collect for the following purposes:
- To provide, operate, and maintain our Services
- To respond to enquiries, provide quotes, and deliver customer support
- To improve and optimise our website, products, and service offerings
- To send administrative communications, such as invoices, updates, and security alerts
- To comply with legal obligations and enforce our Terms of Service
- To detect, prevent, and address technical or security issues
Cookies and Tracking
We use cookies and similar tracking technologies to operate and personalise the site, remember your preferences (such as theme selection), and analyse aggregate usage. You can control cookies through your browser settings. Disabling cookies may affect certain features of the Services.
How We Share Information
We do not sell your personal information. We may share information in the following circumstances:
- With service providers who process data on our behalf (e.g., hosting, analytics, email delivery)
- With cloud and infrastructure vendors required to deliver the engagement you have contracted for
- When required by law, court order, or to respond to lawful requests by public authorities
- In connection with a merger, acquisition, or sale of assets, subject to standard confidentiality protections
- With your consent or at your direction
Data Retention
We retain personal information for as long as reasonably necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary based on the nature of the data and the context in which we collected it.
Security
We implement administrative, technical, and physical safeguards designed to protect information against unauthorised access, disclosure, alteration, and destruction. No method of transmission or storage is fully secure; we cannot guarantee absolute security of information transmitted to or stored on our Services.
Your Rights
Depending on your jurisdiction, you may have the right to access, correct, delete, port, or restrict the processing of your personal information, and to object to certain processing activities. To exercise these rights, please contact us using the details below. We will respond within the timeframes required by applicable law.
International Transfers
Your information may be transferred to and processed in countries other than your own, including the United States and other jurisdictions where we or our service providers operate. We take steps to ensure that such transfers comply with applicable data protection laws.
Children's Privacy
Our Services are not directed to children under the age of 16, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.
Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will revise the "last updated" date above and, where appropriate, provide additional notice. Continued use of the Services after changes take effect constitutes acceptance of the updated policy.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at [email protected].