user@techtronyx:~$ pagerduty acknowledge --incident P1 --within 15m

[ OK ] page ack'd by on-call sre

[ OK ] 06 of 06 services loaded

06 · 24/7 reliability

SRE,
on tap.

A full 24/7 SRE rotation embedded with your team. We take the pager, run incidents, write the post-mortem, and ship the fix — so your engineers can sleep through the night and focus on the roadmap.

get a quote all services

what's included

Embedded, not
outsourced.

We work from your Slack, your PagerDuty, your runbooks. Your engineers don't get a ticketing black box — they get new teammates who happen to be on-call.

// 01

24/7 On-Call Rotation

A full follow-the-sun rotation with primary, secondary, and incident commander roles. 15-minute P1 acknowledgement, measured monthly.

// 02

Incident Response

Structured response: triage, mitigate, communicate, resolve. Your CEO and customers hear a coherent status update — not engineering muttering.

// 03

Runbooks & Docs

Every alert gets a runbook. Every system gets an architecture doc. Every dependency gets an owner. We write them, your team reviews them.

// 04

Blameless Post-Mortems

Every P1 gets a written post-mortem within 48 hours — timeline, contributing factors, action items, all published to a shared retro repo.

// 05

Reliability Engineering

Chaos drills, game days, dependency mapping, capacity planning. We don't just respond to incidents — we engineer fewer of them.

// 06

Reporting & Reviews

Monthly ops review: incident count, MTTR, SLO burn, upcoming risks. Quarterly architecture reviews. No surprises at board time.

incident-playbook

When the pager goes,
we've got it.

A documented, practised response process. No hero engineers, no tribal knowledge, no "who has access to that box".

Dedicated incident Slack channel auto-spun per P1
Runbook link auto-posted in every page
Status page updates pushed on your behalf
Post-mortem doc drafted within 24h, reviewed jointly within 48h
Action items tracked to closure with owner + due date

pager — bash — 80×24

[ PAGE ] p1 api-5xx > 2% — 02:47 UTC

» ack'd by @oncall-eu 02:48 (+1m)

» #inc-482 channel opened

» runbook: svc-api/5xx-triage.md

[ INVESTIGATE ] db conn pool saturated

» mitigation: raise pool → rollback deploy

[ OK ] 5xx back to baseline 03:09

» status page updated, ticket filed

[ DONE ] resolved in 22m, PM due 48h

how we do it

Bringing chaos
under control.

A structured onboarding that makes us effective from day one — no "what did you even do for the first month" feeling.

[step 1]
Environment Shadow
We shadow your existing on-call for 2 weeks — reading your alerts, shadowing incidents, and mapping every piece of tribal knowledge we can find.
[step 2]
Runbook Bootstrap
Every alert gets a runbook — or gets deleted if it shouldn't exist. Every system gets a one-page architecture + dependency doc.
[step 3]
Co-Oncall
We share the pager with your team for 2–4 weeks. Every page gets handled jointly, so both teams learn the same facts.
[step 4]
Primary On-Call
We take primary. Your engineers stay as escalation for product-specific knowledge — usually paged under 2x/month.
[step 5]
Continuous Improvement
Monthly MTTR / incident-count / alert-quality reviews. Reliability engineering backlog groomed and prioritised against product work.

toolchain

Incident stack.

We plug into your existing tools. If you're on PagerDuty + Slack + Statuspage, we use those. If you're on Opsgenie + Teams, we use those. No migrations required.

pagingPagerDuty

pagingOpsgenie

chatSlack

chatMS Teams

statusStatuspage

statusInstatus

incidentFireHydrant

incidentincident.io

post-mortemJeli

chaosChaos Mesh

chaosGremlin

docsNotion / Confluence

faq

SRE, answered.

Depends on traffic and surface area. Typical engagement is a named primary + named secondary + a 24/7 rotation behind them. You'll see the same faces on every retro — not a different contractor every week.
We escalate to your team with a clear ask — "we need someone who knows the checkout service". Runbooks specify escalation owners per system. We never "wait for morning" on a P1 — but we also won't guess at product logic we don't own.
Yes. We run a follow-the-sun rotation across EU, US, and APAC. No 3am pager for one unlucky engineer in Berlin — handovers happen during regular working hours in each zone.
Standard: 99.95% platform uptime, 15-minute P1 ack, 1-hour P1 resolution target. Tighter SLAs available for high-availability or regulated workloads, priced into the Engagement Agreement.

contact

Done carrying the pager?

Book a free 30-minute reliability review. Share your current on-call load and we'll tell you honestly where we can help and where you don't need us.

get a quote email us

SRE,on tap.

Embedded, notoutsourced.

When the pager goes,we've got it.

Bringing chaosunder control.